ICBC Injury Claims Information

Information for patients injured during a Motor Vehicle Accident


Early rehabilitation and intervention not only reduce painful sensations – they are key to a successful recovery.

Even if your doctor prescribes pain medication, seeking out a physiotherapist will help with the healing process. Our caring and highly experienced therapists and staff are here to help. Whether you have suffered neck and back injuries, such as whiplash, or soft tissue injuries, such as muscle and ligament sprains from your Motor Vehicle Accident, early physiotherapy treatment is pivotal to reducing pain and accelerating the recovery process. Our therapists will work to provide stability to your body and movement with specifically designed treatments for your injury.

How do I get an ICBC Claim Number?

If you have been injured in a Motor Vehicle Accident, you may need to make a personal injury claim with ICBC.

You can report your claim online or by phone. You may wish to follow the steps for an injury claim covered here.

How many physiotherapy or acupuncture treatments does ICBC cover?

ICBC usually will cover 12 or 20 treatments initially depending on the claim details.

What if I require extended treatment?

Once you have almost finished the maximum number of allotted treatments, you will need to obtain a new doctor's referral for ICBC to approve a treatment extension.

Do I need a doctor's referral to start treatment?

You do not require a doctor's referral to start treatment, but it is advisable to see a doctor not long after your accident.

How much will each physiotherapy or acupuncture session cost?

Once we receive your adjuster's approval for the claim, and they usually are approved, you will have to pay a $30 user fee. We will contact your adjuster to get the claim approved as soon as possible. Before your claim is approved, you will be required to pay a $50 deposit fee for each treatment until the claim has been approved. Once your ICBC claim is approved, we will refund you the excess credit.

If you are going through a personal lawyer, ICBC may not subsidize the claim, so you would then need to pay our private rates, which can be reimbursed through your lawyer after settlement.

Is the treatment fee refundable for my ICBC claim?

Every case is different, but in most cases, the user fee is fully reimbursable through ICBC. It is best to check with your adjuster.

Can I start treatment before my ICBC claim is approved?

Yes, and it is advisable to begin immediately if you feel the onset of pain from the accident, as recovery time can be significantly reduced with earlier treatment.

What will I need to bring?

To setup ICBC treatment, we will require:

  • Your ICBC claim number
  • Your ICBC adjuster's name and phone number
  • Your Care Card Number
  • Your doctor’s referral, if obtained

If I have been seeking treatment elsewhere, can I still come for treatment here?

You are warmly welcome to come for treatment at our clinic. We will need to contact your ICBC adjuster to confirm the ICBC claim, and the number of treatments will be the amount remaining from your previous physiotherapy provider.

How do I know beforehand, whether or not my injury claim will be approved?

Physiotherapy is considered a compulsary benefit if you have insurance, or if medical treatment is necessary. The best way is to obtain written proof from your doctor confirming the need for treatment due to your Motor Vehicle Accident. While we cannot guarantee that each claim will be approved, it will be extremely rare for the claim not to be approved if the need for treatment is rational.

My Motor Vehicle Accident was several months ago, and I felt that I should have begun treatment sooner. Can I still receive treatment?

For claims 60 days over the date of the Motor Vehicle Accident, you will first need to obtain a new doctor's referral, and then we will submit your claim to your ICBC adjuster to try to get approval.

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